The health, safety and welfare of our guests and employees is extremely important to us. We know it’s a bit of a strange time right now and it has been for the last few months. We’re really happy we can start to welcome guests back from 4th July, but understand that everyone needs a little extra reassurance right now.
In response to the COVID-19 pandemic, we would like to introduce a security protocol in The H Boutique Hotel, providing you and our employees with conditions for both comfortable and safe stay and work. Our code of good practices is based on three principles - Safe guest, Safe stay, Safe employee. The code follows the current regulations issued by the Government. At the same time, we would also like to inform you that all detergents and materials used for disinfection have the necessary anti-virus and bactericidal certificates.
We will continue to monitor the health of our team and our guests. Any team member with symptoms or someone in their household who has symptoms will self-isolate in line with PHE guidelines. All our booking channels and areas in the hotel will follow the same actions, with each hotel reserving the right to ask a guest to leave if a guest is showing signs and symptoms of COVID-19 for the security and protection of its guests and team members. As Government guidelines continue to change and develop, we will review, refresh and update our H&S Guidelines within this document accordingly.
RECEPTION & CHECK-IN PROCEDURE
Check-in takes place individually, with the number of people limited to two from one booking, with the maximum reduction of procedures.
Safe distances have been set for guests waiting in queue for reception. The maximum number of guests staying in the hotel lobby is limited to 4 people.
The check-in procedure includes mandatory health declaration and temperature checks are taken at the hotel entrance and periodically through the stay. Failure to express the statement may result in the inability to provide the hotel service.
Guests will be asked to make CARD PAYMENTS ONLY- PDQ machines will be wiped down with a disinfectant wipe after each guest use
The registration procedure takes place through a protective screen.
The reception area and hotel lobby are disinfected at least once an hour and regularly ventilated.
Hand sanitiser, gloves and disposable pens are available at the reception.
The reception desk, payment terminals and room keys are disinfected on a regular basis and must be disinfected after each check-in.
All non-essential items, including some decorative and information items have been removed from rooms. Replenishment of towels & linen are available upon request to ensure no-one enters the room unless requested.
Housekeeping will be available on request only and housekeeping staff will not enter rooms whilst guests are present. If you require your own cleaning products please ask reception. The bedrooms will be cleaned with an electrostatic sprayer before arrival.
Breakfast must be pre booked with an allocated time slot and menu choice. Reception will contact you when the breakfast is ready to be delivered to the room and will be left outside the room door to minimise contact.
Door handles, handrails, light switches, doors leading to the corridors and staircases are disinfected several times a day.
The corridors and hotel lobby are ventilated several times a day
Regular disinfection of the hotel elevator takes place, at least once an hour, with the introduction of a limit on the number of people using it at the same time to maximum of one household.
Leaflets, magazines and publications will no longer be available in public areas for all guests to use. Instead, these items will be kept behind reception and can be provided on request for guests to keep as their personal copy.
Again, hand sanitiser is available at reception.
All employees are regularly trained in compliance with safety standards and procedures in accordance with the requirements of WHO, IGHP and the Ministry of Development.
Upon arrival at work, each employee will undergo a well-being check-up, in case of negative symptoms shown the employee will not be allowed to work.
Each employee performs their duties in disposable gloves and, in accordance with the requirements, in a mask or protective helmet, in parts of the facility where direct contact with the guest takes place.
Employees have access to disinfectants –liquids, wet wipes and personal protective equipment.
A rotary work system is introduced in all departments, along with minimised worknig contact with other staff.
Common rooms for employees - toilets and facilities are disinfected regularly, using all safety standards.
WHAT WE NEED FROM YOU
Our teams are working really hard to keep themselves, you and other guests safe. So, we need a few things from you to help us all stay healthy:
- Please don’t come to the hotel if you’re experiencing any COVID-19 symptoms.
- Please be polite and considerate to other guests and remain 2 metres apart from hotel staff and other guests at all times.
- Please don’t have any visitors to your room.
- Please don’t touch anything unnecessarily including food and drink items or surfaces.
- Please use contactless payment methods wherever you can.
- Please use hand sanitiser provided and make sure you wash your hands thoroughly and regularly.
- Please don’t gather or linger in reception or any communal area.
We have yet to be aware of any case of Coronavirus within the hotels, our team or any of our guests. We will continue to monitor the situation carefully to minimise the chance of the infection appearing in one of the hotels. We will proactively and sensitively deal with any such case should the situation arise.
We’re a small effective team and a family run business. We realise that more flexibility is needed during the uncertainty. If you have questions about an upcoming reservation, please contact our team on 01629 812033.