Parking Information – Important Please Read

Parking is not available on the hotel premises. The H Boutique Hotel is not liable for, nor associated with, any car park in Bakewell. We are happy to offer advice only. Please check the operator’s current terms and signs before parking.

Private parking

Bakewell Bridge Car Park

2 Coombs Road, Bakewell, DE45 1AQ

https://bakewellbridgecarpark.co.uk/

Council car parks

New Street Car Park

DE45 1DW

PayByPhone location code: 806390

Agricultural Business Centre

DE45 1AH

PayByPhone location code: 806387

Granby Road Car Park

DE45 1ES

PayByPhone location code: 806388

Derbyshire Dales parking permit

PayByPhone location code: 806602

PayByPhone

https://www.paybyphone.co.uk/

Derbyshire Dales car park information

https://www.derbyshiredales.gov.uk/parking-roads-and-travel/parking/car-park-locations

Important Sunday night warning

Do not leave your vehicle overnight on Sunday in the Agricultural Business Centre, Granby Road or any market-designated parking area, because Bakewell Market takes place on Monday. Always check the signs before leaving your vehicle.

Your right to cancel

Should it be necessary to cancel or amend your reservation, please contact our Hotel Reservations team on 01629 812033 48 hours prior to check in to avoid the cancellation fee of one nights room rate.

If you cancel a reservation after 3pm UK time 2 days prior of arrival (including a "no show") you will be charged a cancellation charge equivalent to one night's total accommodation per room booked and for any meals and other extras booked for the first night of your stay (for example dinner, breakfast (the following morning) and any extras requested. A cancellation reference will be given and should be retained as proof of cancellation. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

If you decide to shorten your stay whilst in house you must inform reception. You will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

No shows and early check-outs will be charged one night’s room rate to the credit card used to guarantee the reservation.

For group bookings (5 or more rooms) a deposit will be required.

Deposits already paid are only returned in accordance with the following conditions;

Cancellation made 28 days or more in advance of arrival date = Full deposit refund

Cancellation made 14 days or less of arrival date = 50% of deposit refund

Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due

We reserve the right to:

change your room allocation and/or hotel location at any point during your stay for any reason; or

cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel.

Our right to cancel

Your breach:

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if: you do not pay us when you are required to do so; or you breach the contract between us in any way; or you have previously breached the contract between us in any way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and: if you have already paid for your room, we will refund your payment to you; or if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.

Paying for your room

The cost of the full reservation and any extras added to your booking will need to be paid in full on arrival. you will need to present your card at reception and pay for the full stay via the chip and pin machine. We do not accept manual payments prior to arrival, unless made via a Third-Party Website. We require a credit/debit card to guarantee the booking in case of a no show, which we have the right to take payment.

Payment may be made by cash (with proof of identification), credit/debit card (Visa, MasterCard, American Express) The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques.

If you have paid online via a third-party website proof of identification and credit/debit card must be presented upon arrival at the hotel.

Gift Voucher Terms and conditions‍ ‍

Gift vouchers are redeemable against an overnight stay in one of our 15 boutique rooms.

Vouchers are only redeemable against booking made direct via our website https://www.thehboutiquehotel.com or over the phone 01629 812033

Gift Vouchers may be combined with other forms of payment. Guest charges in excess of the gift card's value may be settled with cash or major credit card. Gift Cards are not exchangeable for cash and have no value unless redeemed.

Voucher codes must be presented on check in.

Return Policy

We are sorry, but gift vouchers purchased either online or at our hotel cannot be refunded.

BOOKING INFORMATION

Check-in is between 3.00 pm - 10.00 pm on the day of arrival.

Check-out is between 7.00 am - 10.00 am on the day of departure.

We do not allow dogs in our bedrooms‍ ‍

We do not operate a dress code, our staff are dressed smartly but comfortably, so jeans and trainers are fine by us!

We do not have a night porter situated on site overnight. Guests are asked to check in to retrieve their key and keep it with them if they plan on being out later than 10pm to ensure they can access the hotel and their bedroom when returning from their evening out

ACCESS STATEMENT

Unfortunately, as the building is grade II listed, this makes it impossible to comply fully with the latest specification for full wheelchair access. Please discuss your requirements with our reception team prior to your visit who will be able to advise you on which rooms would be best suited to your needs.

Losses & Liabilities

Guests must report any loss of or damage to personal property immediately.

Guests are responsible for their own personal belongings at all times. The H Boutique Hotel cannot accept responsibility for loss, theft, or damage to guests’ personal effects.

Lost & Found

Lost property is retained for 14 days. If no contact is received within this period, unclaimed items will be disposed of, donated to local organisations, or discarded at the hotel’s discretion.

Housekeeping & Room Inspections

Housekeeping is provided daily between 9:00 AM and 2:00 PM.

The H Boutique Hotel is a 100% non-smoking hotel. All rooms are cleaned and inspected daily, and detailed records are maintained for each room and linen.

Rooms are rented in appropriate condition and free from prohibited odours. Our housekeeping and front desk teams are trained to identify smells associated with smoking, cooking, or prohibited items.

If it is determined that a guest has smoked, cooked, or brought prohibited items into the hotel, the guest will be fined and evicted without refund.

No In-Room Party Policy

To ensure the comfort and safety of all guests, parties, loud disturbances, and noise nuisance are strictly prohibited.

• One polite warning may be issued
• Failure to comply will result in eviction without refund

Registered guests are responsible for all visitors.
Non-registered visitors are permitted until 10:00 PM only.

If additional persons not listed on the guest registration are found in the room after 10:00 PM, the stay will be deemed a party. The guest will be required to vacate immediately without refund and may be charged a Guest Compensation Disturbance Fee.

Damage or Theft of Hotel Property

Guests are liable for any damage caused to rooms, furnishings, or hotel property by themselves or any member of their party, whether deliberate, negligent, or accidental.

The hotel reserves the right to retain and charge the credit/debit card provided at check-in for any damage, missing items, cleaning fees, smoking charges, or guest compensation costs.

If damage is discovered after departure, the guest authorises the hotel to charge the card on file accordingly. Wherever possible, repairs will be handled internally to minimise costs.

Damage Discovered After Check-Out

Rooms left in excessive disorder, with waste strewn about or deemed “trashed,” will incur deep cleaning, maintenance, administration, and/or third-party fees.

Room Damage Charges

Damage to rooms, fixtures, furnishings, or equipment—including removal of towels, artwork, or electronic items—will be charged at 120% of full replacement value, plus any applicable delivery or handling costs.

In severe cases, criminal charges may be pursued.

Mattresses & Linen Damage

Damage to mattresses, bedding, towels, or linen caused by body oils, makeup, shoe polish, or similar substances will result in charges for specialist cleaning, repair, or replacement.

Fire Safety Equipment

Tampering with or interfering with fire detection or fire-fighting equipment (including smoke detectors, alarm points, or extinguishers) is strictly prohibited.

Guests found responsible will:
• Be charged for all costs incurred
• Be evicted immediately
• Potentially face law enforcement involvement

If tampering is discovered after departure, the guest authorises the hotel to charge their card for all associated costs, including damage, cleaning, smoking fees, and guest compensation.

Your information:

We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice. Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. Further details can be found in our Cookie Notice. By providing information about you and your booking group (as outlined in the Privacy Notice) when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

Expectations of you and your party- you must not:

Be threatening or abusive to any of our team before, during or after your stay.

Smoking anywhere inside the hotel is strictly forbidden. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on our premises outside of the designated smoking area will result in a £100 fine.

Engage in any unlawful activity during your stay (e.g. taking an illegal substance)

Cause any health and safety hazard to any of our team members or any of our guests.

Bring any pets onto the premises.

Bring any potentially dangerous or hazardous materials or equipment onto the premises.

Use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills.

Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. Lost property that is not claimed within 14 days of the guests departure it will be disposed by the hotel.

Tamper with any fire alarms or emergency equipment.

Utilise the rooms to store items (personal or otherwise) which could in the sole opinion of The H Boutique Hotel cause damage to the room, or be a risk to the health and safety of staff or property.

Prevent management, housekeeping and/or maintenance staff from access to your room(s) in the event of an emergency.

Remove, damage or destroy any of The H Boutique Hotel’s property.

Use any of the technology provided by The H Boutique Hotel to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests.

If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay on demand the amount required to make good or remedy such damage or loss. We reserve the right to cancel your reservation with immediate effect and (if appropriate) eject you from the premises; cancel key cards, restrict access to the hotel

The H Boutique Hotel reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.

The H Boutique Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.

We strongly advise that you book restaurants in advance.