Privacy Policy

This notice explains how The H Boutique Hotel uses your personal information when you contact us, book a stay or use our website and guest services.

Information we collect

We collect information you provide, such as your name, contact details, booking information, payment details, preferences and messages. We may also receive booking details from your travel agent or booking platform, and information about how you use our website.

How we use your information

We use your information to arrange and manage your stay, process payments, answer enquiries and provide guest services. We also use it to keep required records, resolve concerns and protect and improve our services.

Depending on the purpose, we rely on our contract with you, legal obligations, legitimate interests in running the hotel, or your consent. Information needed to fulfil a booking must be provided so we can arrange your stay.

Wi-Fi registration and email updates

The Wi-Fi registration form asks for your email address to register for the hotel’s Wi-Fi connection details. Your email address and the choices you make are recorded through our Guest Experience service.

Ticking the email updates checkbox gives The H Boutique Hotel permission to send you updates, exclusive offers and promotions by email. Leaving it unticked does not affect access to the Wi-Fi details.

You can withdraw your marketing consent at any time using the unsubscribe link in our emails or by contacting us. Withdrawing consent does not affect earlier lawful use.

Sharing and keeping your information

We use service providers for bookings, payments, our website and guest communications. We share information where needed to provide these services or meet legal requirements, and take appropriate steps to protect it.

We keep information for as long as needed to manage your stay, meet record-keeping obligations and resolve enquiries or disputes. We may retain a minimal record of an unsubscribe request to respect your choice.

Cookies

Our website uses cookies for essential functions and, where you agree, optional analytics or marketing features. You can manage optional cookies through the website’s cookie settings and control cookies in your browser.

Your rights

Depending on the circumstances, you can ask to access, correct, delete, restrict or transfer your information, or object to its use. You can also complain to the Information Commissioner’s Office.

Contact us

For privacy questions or requests, contact The H Boutique Hotel.

reception@thehboutiquehotel.com

01629 812033

Water Street, Bakewell, Derbyshire DE45 1EW