Guest Information

 Welcome

We’re delighted to have you staying with us. This booklet provides everything you need to help make your visit as comfortable and enjoyable as possible. If there’s anything else you require, our reception team will be happy to assist.

IMPORTANT INFORMATION: Out of Hours Emergency Contact: 01629 812033

‍WiFi

Network: GUEST Password: HHotel2024

Bar & Restaurant 

Kindly check with reception for current opening hours each day.
Served daily from 08:00 AM– 10:00 AM.

Breakfast

Standard check-out time is 10:00 am. If you would like a later departure, please contact reception, as this is subject to availability.

Check out 

It is imperative that guests read the Fire Notice on to the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits. Please make Reception aware on the day of arrival if they will require assistance in the case of an evacuation during their stay. We have our weekly fire alarm test takes place usually on a Tuesday.

Fire procedures

If you do not wish for your room to be serviced, please place the ‘Do Not Disturb’ sign on your door. Should you require any additional items, please contact reception. For fresh towels, kindly leave used towels in the bath or shower.

Housekeeping

Key cards 

Please keep your key card with you at all times, as reception is unattended after 10:00 pm. If you require assistance after this time, please contact the out-of-hours number.

No smoking

Smoking and vaping are strictly prohibited inside the property. These are only permitted at the front of the hotel—please dispose of cigarette butts responsibly.

Quiet hours

Kindly respect quiet hours from 10:00 PM to 8:00 AM. Please keep noise to a minimum during this time, particularly in shared areas.

Room Controls

Your room includes a Samsung Smart TV with access to:

  • Freeview channels
  • Streaming apps (Amazon prime, BBC Iplayer, YouTube, etc.)
  • Please remember to log out of personal accounts before departure.

Air Conditioning & Heating Instructions

The system may take a few minutes to respond. Keep windows and doors closed for best performance. If you need any assistance, please contact Reception.

In room facilities 

All rooms are equipped with an iron, ironing board, and hairdryer.
Non-slip bath mats can be found in the sink drawer.
Room Safe:
- Close the safe and set your own code, followed by the # key.
- To open, re-enter your code.
- Please remember to leave the safe open upon departure. 
Mini Fridge:
Complimentary bottled water is provided.
Tassimo Coffee Machine:
Prepare:                                                                              Ensure the water tank is filled with fresh water and the machine is switched on.                                         

Insert Pod:                                                                                 Lift the brewing head and place the T DISC (pod) barcode-side down, ensuring it is flat and clean.

Brew:                                                                                          Press the Start/Stop button once.

Specialty Drinks:                                                                     For drinks requiring two pods (such as lattes), brew the milk pod first, followed by the coffee pod.

Enjoy:                                                                                       Wait until the light turns solid before removing your cup and disposing of the used pod.
Thank you for choosing to stay with us—we hope you’ve had a comfortable and enjoyable visit. It has been a pleasure having you as our guest.
Your feedback is incredibly important to us, as it helps us continue to improve our service and guest experience. If you have a moment, we would greatly appreciate you sharing your thoughts with us or leaving a review online.
We hope to welcome you back again soon. Safe travels!